Instructions on Withdrawal

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their self-employed professional activity.

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, have or has taken possession of the last goods. To exercise your right of withdrawal, you must inform us (Watch House, Naumannstrasse 4, 10829 Berlin, Germany Telephone: 030 6153636, E-mail: service@watchhouse.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form for this purpose, although this is not mandatory. You may also declare your withdrawal using the online withdrawal function “Withdraw from contract” provided on our website at https://watchhouse.de/Online-Widerrufsformular_1. There you can enter and submit electronically the information required to assign your withdrawal to your order. If you make use of this option, we will send you confirmation of receipt of such withdrawal without undue delay (e.g. by e-mail). To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement. We may refuse reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us, or to Watch House, Naumannstrasse 4, 10829 Berlin, Germany, without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary for checking their condition, properties and functionality.

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.

PayPal Payment by Instalments and Purchase on Invoice

If you paid for or financed your order using PayPal Payment by Instalments or PayPal Purchase on Invoice and effectively withdraw from the purchase contract, the reversal of the payment will be carried out in accordance with the applicable PayPal terms and conditions. As a rule, we process reimbursements for payments made via PayPal through PayPal. Payments already made or amounts already collected by PayPal may be refunded by PayPal or offset against outstanding amounts in accordance with the PayPal terms and conditions. For questions regarding the specific payment processing, amounts already collected, outstanding claims, instalment plans or payment deadlines, please also contact PayPal.

Model Withdrawal Form

If you wish to withdraw from the contract, please complete this form and return it to us.

To: Watch House, Naumannstrasse 4, 10829 Berlin, Germany, E-mail: service@watchhouse.de

Voluntary 30-Day Return Guarantee

In addition to your statutory right of withdrawal, we grant you a voluntary 30-day return guarantee for all purchases from receipt of the goods, unless different conditions are stated in the respective offer. The prerequisite is that the goods are returned within this period complete, undamaged, in their original condition, tried on only as they would be in a retail store, and in their original packaging. This guarantee does not apply to goods that have been made to customer specifications or are clearly tailored to personal needs. Your statutory right of withdrawal is not restricted in any way by this guarantee.

Free Returns from Germany

Free returns within Germany are a voluntary service provided by Watch House and apply exclusively to orders placed directly through our own online shop watchhouse.de. In this case, we bear the return shipping costs for returns within Germany. This voluntary assumption of costs does not apply to purchases made via external sales platforms such as eBay or Amazon, unless expressly stated otherwise there. For purchases made via external sales platforms, the return conditions stated in the respective offer, in the order process and in the statutory withdrawal instructions apply.