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Instructions on cancellation

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (Watch House, Naumannstr. 4, 10829 Berlin, Germany, E-mail:, Phone: +49 30 6153636) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or an e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right to cancel does not exist for contracts for the supply of goods that are made to the consumer’s specifications, i.e. non- prefabricated goods made on the basis of an individual choice of or decision by the consumer or are clearly personalised.

Model cancellation form

(If you want to cancel the contract, please fill out the form below and send it back to us)

To Watch House, Naumannstr. 4, 10829 Berlin, Germany,
  • I / We [*] hereby give notice that I /We[*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service[*]
  • Ordered on [*] / received on [*]
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date

[*] Delete as appropriate

Return shipping labels

Without prejudice to your statutory rights, we will provide you with free return shipping labels for your return from Germany. You can return the goods to a DHL parcel shop in Germany. We will send you the return label via email. You can request a return label from our customer service at

Without prejudice to the rights granted to you by law, we offer you the following voluntary return guarantee:

All products you purchase from us can be returned to us within 30 days from receipt of the goods as long as the goods are complete and in unused and undamaged condition in the original packaging. Goods shipped between November 1st and December 31st of a year may be returned by January 31st of the following year. The voluntary right of return does not apply on the purchase of gift vouchers.

This return guarantee does not limit your statutory rights and therefore also your right to cancel.